General Questions
What is StowNest?
StowNest offers an affordable, high-quality, full-service experience that includes the pickup, storage, and return of your items.
We believe a great storage experience is about:
Careful, efficient packing:
StowNest works with five-star professional moving companies to properly pack and move your items. We photograph and catalog your items so you can keep track of what you store.
A full storage Service:
Our goal is to give you the most value at competitive rates. All StowNest plans include packing materials, packing and moving with professional movers, and the StowNest Satisfaction Guarantee to protect your items from loss or damage.
Secure storage with pickups and returns:
StowNest works with the best local moving and storage companies. We can schedule a pickup or delivery of any item within 7 days.
How does StowNest work?
StowNest works with the best local professional moving companies to help pack and move your items into secure, commercial warehouses monitored 24/7. These professional movers are experienced, insured, and background-checked to ensure the best moving experience for you and your belongings.
Packing
StowNest’s professional moving crews are happy to pack boxes and disassemble furniture, but most customers find it helpful to do some packing in advance. We recommend that you pack small and less-valuable items in advance of your move. No job is too big for the movers, but getting ready in advance will ensure that your StowNest pickup is stress-free and as easy as possible.Pickup
Our movers will arrive at your scheduled move time. Smaller and less valuable items will be packed together into boxes while larger and more valuable items will be photographed individually before being wrapped and packaged. Have an item that you would like to make sure you can track individually? Make sure to point it out and the movers will make sure to photograph and box it separately. After the load is finished, the crew chief will review your StowNest inventory with you to make sure everything is safe and accounted for.Storage
StowNest works with secure, commercial storage warehouses that are monitored and secured 24/7. These facilities are closed to the public, assuring that only professionals will be allowed on the premises. These warehouses are typically located outside of city limits in order to get you the best possible rates. The movers will carefully unload your storage from their trucks and organize your items to ensure that they are stored safely and efficiently.Returns
You can track your stored items at any time – even during the move! Just log in to your StowNest dashboard. Additional pickups and returns/deliveries are billed per mover per hour, with a one-hour minimum. We will return any item within 7 days.
Where is StowNest available?
StowNest currently operates in Bangalore, Hyderabad, Chennai, Coimbatore, Kolkata, Pune, Mumbai, and Delhi. We are expanding to more cities soon.
What can I store?
Just about anything!
Unfortunately there are some items we cannot accept for storage. A good rule of thumb is whether an item would be flagged by airport security. Chances are, that means we can't store it either:
- Liquids (including wine and alcohol)
- Food and other perishables
- Hazardous materials (e.g., explosives or flammables)
- Illegal substances
Pricing and Billing
How much does StowNest cost?
StowNest provides a full-service storage experience at self-storage rates. Your rates for storage, pickups, and returns depend on how much and how long you store.
How do you calculate the square footage?
The square footage is calculated by the moving crew when they pick-up your items and load them into the moving truck. This actual amount is based on how your items will be stored in the warehouse - typically items can be stored safely at a height totaling 5-7 feet.
How much does it cost for additional pickups or to return items?
Schedule a pickup or return of your items by logging onto your StowNest dashboard. Additional pickups and returns/deliveries are billed per mover per hour, with a one-hour minimum. We can return items within 7 days.
When will I get my bill?
The deposit is charged upon confirmation of pickup time at sign-up. At the end of pickup, your movers will review and confirm your StowNest inventory with you and you will be charged the first month of storage. The deposit will be refunded to your credit card on file within 3-5 business days.
How do I cancel my storage subscription?
If your needs for storage change, please contact your StowNest Team. If you have not yet met your minimum storage commitment, early termination fees may apply. We can schedule a return of your items within 7 days, but we advise giving as much advance notice as possible as availability can be more limited in periods of higher demand.
Packaging & Pickups
Will StowNest help me pack?
The movers will help you pack and move just about anything that you would like. Some bulkier or fragile items (pool tables, exercise machines) require special care and should be moved with speciality movers. Our movers do not move or store these items but are happy to provide recommendations. If you have anything that may require special arrangements, please contact the StowNest Team.
Does StowNest offer packing supplies?
Yes! They are included with your plan. Your movers will bring materials for packing and wrapping at the time of pickup.
How do I schedule a pickup?
To schedule a pickup, just sign up at stowNest.com or contact the StowNest Team and we will be happy to help.
Can I visit your storage facility to drop off my items?
To ensure security and privacy, we only use commercial warehouses which are closed to the public. Unfortunately, this includes you. However, we are always happy to return any items to you whenever you need them. We can return any items within 7 days, but if you need something even sooner, please let us know and we will do our best to help!
Can I get items returned and add items to my StowNest at the same time?
Yes! Please contact your StowNest Team and we will be happy to coordinate this for you.
Returns
How do I schedule a return?
Request a return by logging onto your StowNest dashboard or by contacting your StowNest Team.
How do I cancel or reschedule a return?
Your StowNest Team is here to help! Please contact us directly. We recommend at least 24 hours’ notice so that the time slot is available for other customers.
Can StowNest donate or dispose of my items?
No. However, a simple online search will identify donation and disposal services that will pick up your items right from your doorstep!
Security and Protection
Who is picking up my items?
StowNest works with professional local moving companies to move you into storage. These professional movers are insured, background-checked, and available to help with just about anything that you would like.
Where are my items being stored?
Your items are stored in secure, commercial storage warehouses that are monitored and secured 24/7. These warehouses are typically located outside of city limits in order to get you the best possible rates. The movers will carefully unload your storage from their trucks and organize your items so they are stored safely and efficiently.
What coverage or insurance for my items does StowNest provide?
Your items are important to us! That’s why we work with only the best moving companies with exceptional quality standards when packing, moving and storing your belongings. In addition, we offer free of charge our StowNest Satisfaction Guarantee.
StowNest offers supplemental insurance for an additional fee. Please contact your StowNest team for details.
What if I need more coverage?
For items valued at more than 50000 or greater than 2,00,000 in aggregate, StowNest offers supplemental insurance for an additional fee. Please contact your StowNest team for details.